Corporate Speaking

What is the difference between Customer Loyalty and Customer Service?

November 23, 2022 By Craig Cherry

A lot of companies look at their customer service as an opportunity to improve their business, which is a valid thing to do. But most do not stop to consider, what distinguishes customer loyalty and what distinguishes customer service. Many have the two collapsed. The difference between customer satisfaction surveys and customer loyalty surveys is…

Aces In The Right Places

August 24, 2021 By Craig Cherry

It’s 10/10 or Nothing! Last week I was speaking with a hospitality client about an experience they had with a new staff member. They had positioned her on the register on a Saturday night, their busiest night of the week. Consequently, it didn’t go well. Her speed was slow, the queue was really long, and…

Corporate Speaking

The Loyalty Zone Australia

Get in touch

Footer

The Loyalty Zone Australia

Get in touch